Dunder Mifflin’s Guide to Training and Onboarding: Lessons from The Office

Abstract This CEU presentation tackles a central challenge in ABA organizations: how to train and supervise staff effectively from day one. Using humorous and relatable scenes from The Office, participants are guided through a series of training and supervision principles—from how to translate company values into behavioral expectations to how to structure engaging, retention-focused learning. Topics include BST, onboarding design, behaviorally defined expectations, staff motivation, and connection-building. Through structured discussion, participants will learn how to make training more meaningful, memorable, and mission-aligned—reducing burnout and increasing long-term effectiveness.